FAQs

We do not allow any outside food or drink into the Venue; if you are found to have food or drink on your person whilst in the venue you will be asked to refrain from consuming them until you have left the event. Free drinking water is available on request from the bar.

We will not allow access into the auditorium before the ‘Doors’ time. There are lots of good bars close by to get yourself a drink if you arrive too early.

The use of electronic cigarettes is strictly prohibited.

We allow Guide Dogs in the venue but ask that you please notify The Grand in advance.

For the satisfaction of other customers iPads or other tablet devices are not permitted to photograph or film during any performances. No professional cameras (with large or detachable lenses), video cameras or tape recorders are permitted in the venue. Customers who persist may be asked to leave. Should you be found to have these with you on arrival you will be asked to remove them from the venue. Small compact cameras and camera phones are allowed unless specified on the day of the show.

The venue layout is specific to each event to provide the best overall customer experience. Some events are best suited for standing, some events are better seated and some work best as a mix.  The venue layout is displayed on the event page on our website. If the number of attendees changes significantly to what we anticipate, the management reserves the right to alter the venue layout from what is advertised.

Unreserved Seating Events: Seating will be provided for all ticket holders however it is not possible to reserve your seat. If you wish to be seated in the area that reflects your personal preferences please arrive early seats are strictly first come first served.

Standing Events: We may be able to offer a limited amount of seating at standing events to those with mobility problems. This is at the discretion of the event leader and exclusively for those with mobility problems (not the whole booking party). If you would like to request a seat for somebody in your party who has mobility problems, please contact us at least 7 days before the event at: [email protected]

The Grand charges a small booking fee of £1.50 per transaction (not ticket) for transactions made over the phone or counter and a 0.95p per transaction (not ticket) for transactions placed through our website. This helps us deliver a more efficient box office and contributes to The Grand’s wider outreach work.

If you are collecting a ticket(s) and you are not the person whose card was used for the purchase, we will ask for the purchasers details, your name and photo ID.

We regret that The Grand cannot refund or offer exchanges on tickets once they have been purchased unless the event has been cancelled.

Yes, gift vouchers are redeemable for all events at The Grand Venue but may not be redeemed at the café or bar.

When an event is sold out, we will hold a list of customers wanting to buy or sell tickets. Contact details can be supplied to the purchaser but The Grand cannot facilitate or manage the transaction beyond giving contact details. If the tickets are sold we can add the name of the new ticket holder on to the booking. We do ask that the buyer/seller let us know the progress so we can adjust the waiting list accordingly.

Unless otherwise stated all of our events are suitable for 14+. Anyone under the age of 18 must be accompanied by a responsible adult. Accompanying adults should be confident that the child will not cause disruption to other patrons and may be asked to leave the venue if they do so without a refund. Family events will denote separately what age range the event is suitable for. Please ensure you read all the show details prior to booking tickets.

You will always be allowed access however we may ask you to wait a few moments for an opportune time to enter the Auditorium without interrupting the show.

There is limited on-street parking outside the Venue but there are several pay and display car parks around Clitheroe that are within walking distance of The Grand, for further information please refer to our ‘Your Visit’ page.

You can opt to either hear from us via post or by email or both. If you have already bought a ticket you can log in to the website and change your personal settings. If you are new to the Grand you will find a Subscribe box at the bottom of the website

If you have already bought a ticket you can log in to the website and change your personal settings. If you just want to remove yourself from emails you will find an ‘unsubscribe’ button at the bottom of any emails sent from The Grand.

Complaints can be emailed to [email protected]

If you have lost items or left them in the cloakroom please email the venue directly on [email protected] with a description of the missing item, date of when you attended The Grand, contact details and any other relevant information. The venue will check and if the item can be located will be in contact to arrange for you to collect the item. The venue keeps items for a maximum of two months, after this period they are passed on to local charity shops. Items such as passports etc are handed to the police if not collected within the time frame. The Grand cannot accept responsibility for personal belongings.

• The Grand’s main entrance on York Street is ramped and a lift gives access to all levels of the public areas of the venue.
• For the best experience, wheelchair users should contact us in advance so that we can reserve space for a wheelchair.
• There are accessible toilets positioned around the venue.
• We have a portable lift for wheelchair access to the stage.

An induction loop is provided throughout the venue. Visitors to the venue can use this by switching their hearing aid to the “T” position.

We allow Guide Dogs in the venue but ask that you please notify The Grand in advance.

If you are concerned about people in your party with mobility problems please get in touch and we will do all that we can to assist you.

At seated events, we can do our best to reserve seating in an area suited to your needs i.e. near to the toilets or near to the exit.

We may be able to offer a limited amount of seating at standing events to those with mobility problems. This is at the discretion of the event leader and exclusively for those with mobility problems (not the whole booking party). If you would like to request a seat for somebody in your party who has mobility problems, please contact us at least 7 days before the event at: [email protected]

The venue offers a limited amount of complimentary carer tickets per show to registered carers, these are available on a first come first served basis by contacting the venue directly (max one per patron). These are limited in availability so please ensure you contact the venue upon booking to arrange.
 Carer ticket holders should be able to meet the needs and assist the person they are accompanying in the event of an emergency.

Unfortunately the venue is not available for hire for weddings and birthdays.

If you wish to hire The Grand for an event please contact Emily Lord in our programming team: [email protected]